Privacy Statement
Plaid Systems, LLC ("Plaid Systems", “we,” “us,” or “our”) knows that you care about how your personal information is used and shared, and we respect the privacy rights of visitors to and users of its web site. By using Plaid Systems website, products, and services, including mobile applications (collectively, "Products and Services"), you are in agreement with and accept the Privacy Statement and Terms of Service of Plaid Systems and are aware that this policy may change over time.This Privacy Statement covers Plaid Systems' treatment of personally identifiable information that Plaid Systems gathers when you access its website(s) and when you use Plaid Systems’ services. This policy does not apply to the practices of companies that Plaid Systems does not own or control, including any third-party products or services, or to individuals that Plaid Systems does not employ or manage.
What information does Plaid Systems collect
We may collect personal information relevant to the situation that you provide voluntarily through our website or product(s), such as your name, mailing address, ZIP code, phone number, email address, and other contact related information, username, and password; and information about the Plaid Systems products you own, such as their identification numbers and date of purchase, your irrigation system's activity data, any data transmitted from your sensors, and any other information necessary for us to provide our services; and information relating to a support or service issue, i.e., personally identifying information. For example, we collect personally identifying information when you register a Plaid Systems Product or Service, contact us for warranty service or customer or technical support, enter or participate in promotional opportunities, activities and giveaways. From time to time, we may offer additional products, features, services and promotional opportunities or activities that would require you to voluntarily submit personally identifying information to Plaid Systems in order to participate. We will retain personally identifying information about you for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer period is required by law or regulations.Plaid Systems automatically collects usage data from website visitors through cookies. A cookie is a small piece of data sent from a website and stored in the user's web browser. We use cookies to anonymously measure analytics data such as browser type, IP, visit length, and referral URL. Plaid Systems also collects non-personally identifiable data when you use Plaid Systems products or servcies such as how users use its various components, including, without limitation, irrigation system data and sensor data from the Product(s). Plaid Systems only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify a user personally. This type of aggregate data enables us to analyze how customers use parts of the Website or Services so that we can improve the Website and services, such as watering algorithms. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or services. We share this type of statistical data so that our partners also understand how people use the Website or services, so that they, too, may provide you with an optimal online experience. Plaid Systems never discloses aggregate information to a partner in a manner that would identify you personally.
We use personally identifying information that you voluntarily provide us for such purposes as providing support, responding to your requests for information, products or services, support, customizing the advertising and content you see, and communicating with you about Plaid Systems Products and Services or our other offerings. We will also use personally identifying information to send you information about products and services that may be of interest to you, from Plaid Systems and our third party partners. However, we may also initiate communications for other reasons including the above purposes, such as support, purchases, and information requests, using the personally identifying information in Plaid Systems’ possession. We may receive a confirmation when you open an email from Plaid Systems if your computer or device supports this type of functionality. Plaid Systems uses this confirmation to help us make emails more interesting and helpful and to improve the Website and our services. You will always have the opportunity to “opt out” by following the included instructions to unsubscribe or otherwise declining to receive further communications by emailing support@plaidsystems.com.
Plaid Systems will not intentionally gather information from children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
What information is shared
We work with third parties in connection with some aspects of the Plaid Systems Products and Services, such as but not limited to processing payments and fulfilling orders. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. Without personally identifying information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve Plaid Systems Products and Services, or access certain services, offers, and content on the Plaid Systems website. When we supply personally identifying information to these third parties, we require them to use it only for the function or purpose for which they are working with Plaid Systems.We may aggregate personally identifying information and passive information that we collect and exchange it with advertisers and other partners who are interested in the use and performance of the Plaid Systems Products and Services. We share this information so that our partners also may provide you with an optimal user experience and better understand how users access the Plaid Systems Products and Services. At some point, Plaid Systems may have a third-party process or analyze some of the data Plaid Systems has collected, and Plaid Systems may share data with entities and persons who are actively doing business with Plaid Systems.
In order to meet applicable laws, regulations, legal processes, or enforceable governmental requests, or if in our judgment it is necessary to protect Plaid Systems or our employees or users from harm, loss or liability, Plaid Systems reserves the right to share access, read, preserve, and disclose any data with companies, organizations or individuals outside of Plaid Systems. Plaid Systems will also share data with other parties in order to enforce applicable Terms of Service and to protect against the harm to the rights, property or safety of the public, Plaid Systems’s users, or Plaid Systems as permitted by law. Plaid Systems will also share data with other parties in order to prevent or address fraud, technical issues, or security.
If a merger or acquisition of Plaid Systems were to occur, that company will possess all of the data collected by Plaid Systems while adhering to this Privacy Statement. If this were to occur, you will be notified via email with proper notice that your personal data is being moved.
Security
Your Plaid Systems account is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account by selecting and protecting your password appropriately and limiting access to your computer (or other device) and browser by signing off after you have finished accessing your account. Plaid Systems endeavors and takes reasonable steps to protect user information, to ensure that user account information is kept private, however, Plaid Systems cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.Changes to this Privacy Statement
Plaid Systems may amend this Privacy Statement from time to time, for any reason and without notice. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. Users are bound by any changes to the Privacy Statement when he or she uses the Website after such changes have been first posted.Contact Information
If you have any questions or comments about these our Privacy Statement as outlined above, you can contact us at support@plaidsystems.comThis agreement is in effect as of September 17, 2015.
